[sanjay]

Today I came by SW 473 flight from Philadelphia to Oakland. This one two stop flight with no aircraft change (At-least this is what website says). Flight started on time and reached to Phoenix on time ( it was 25 min early). Flight crew announced that we are early and that the people who are going to LA/OAK should remain in the aircraft. Within couple of minutes they announced that please leave the aircraft you will get a new aircraft on same terminal. Your flight is delayed by one + hour. Our flight was given to some other passengers as their flight did not arrive. I felt that it is very unfair from southwest management part. If there is some issue with the flight weather or something unavoidable, i can understand, but this was just a Hippocratic behavior from Southwest management.