[robertmcgough]

My girlfriend and I recently bought R/T tickets on JetBlue for a trip from Colorado to Boston, and mistakenly booked the return leg of the trip on September 16 instead of August 16. Notwithstanding the fact that this is easy to do given the way online booking calendars automatically jump you to the next month when booking return fares, this was obviously our fault.

However, when we discovered the problem and contacted JetBlue about it, they couldn't have been any less helpful. The original R/T tickets were on the order of $300, but JetBlue refused to change our tickets to 8/16 and instead informed us that if we wanted to fly their airline back on 8/16, we'd have to buy $400 one-way tickets, and, if we wanted any refund at all on the unused 9/16 tickets, we'd have to pay them $100 dollars per ticket for the privilege.

I'm not sure what anybody else thinks, but in my opinion that's pure robbery. Whether or not that policy is outlined in the fine print (which you have to view in a separate window), there can be no justification for JetBlue charging $100 fee for cancelling a ticket. THEY RESELL THE F'N SEAT - AT A HIGHER PRICE THAN WE ORIGINALLY PAID. THEY ARE INCURRING NO LOSS WHATSOEVER BY OUR CANCELLATION, SO HOW IS THAT THEY ARE ABLE TO CHARGE $100 FOR A CANCELLATION? I can understand being charged full price to change out tickets, but being charged $100 for the privilege of getting a refund - which, even then, is only granted in the form of a credit to fly again on this crappy, customer-unfriendly airline? No thanks.

JetBlue sucks, and their business strategy is clearly aimed at fleecing air travelers rather than impressing them. Brand loyalty clearly means nothing - so we will oblige their apparent desires by refusing to ever fly this piece of **** airline ever again, and by recommending to everyone we know that they should do the same.