Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Customer Service rude reps and supervisor

Tools...

Thread Tools

Display Modes

May 15, 2008, 1:58 AM

malik

Join Date: May 2008

Posts: 1

rude reps and supervisor

the phone customer servive reps dont listen always want it their way or the highway.if they are not getting their way they accuse you of threatning them they lie and are unethical. Keep you on hold for long long long long periods of time. other reps pretend to be supervisors and finally when you do get to a suppossedly supervisor, they are worst than the reps.
Its like a bunch of grapes when one is sower, the others are too.

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
In-flight Issue Rude staff, taking my business elsewhere	zoe	United Airlines Complaints	4	Jan 9, 2014 2:44 PM
In-flight Issue Rude flight attendant riduculed me	Maria Fernandes	Southwest Airlines Complaints	1	Mar 31, 2011 4:27 AM
Customer Service Cust Svc Supervisor "Shandy" Hung Up on Me!	teknosalsero	American Airlines Complaints	2	Oct 4, 2008 10:43 AM
Customer Service Rude gate staff in Dallas	dcapps	American Airlines Complaints	1	Oct 12, 2007 7:09 PM
Customer Service Problem with flight, baggage checked late, rude supervisor	ragnhild	Southwest Airlines Complaints	0	Mar 19, 2007 1:59 AM

All times are GMT. The time now is 5:46 AM.

Customer Service rude reps and supervisor

About Us

AirlineComplaints.org

Advertising