[thebritisharecoming]

jim,
when they're using a deicing truck, it falls under "weather." you see, when they have to use a deicing truck, its because of a "weather" situation, strange right? regardless of the airline, your discounted online cheap air fare ticket suddenly blasts off in value because the cost to de-ice an aircraft starts at around $35,000 and can cost as much as $150,000 PER FLIGHT, and most domestic flights barely make a profit/break even to begin with. airlines are a BUSINESS, not government funded public transportation surviving on a cushion of tax money.. i hate to say this but jim you sound like a person that treats employees at an airline like crap, and then wonder why they have no enthusiasm to offer you any help...
airlines do not go out of there way to lie, hurt, or victimize their passengers, nor do they have a policy for dealing with cynical passengers like you... trying to argue that the deicing truck problems fall under a mechanical sounds like you're being cheap and annoying and should get out of line so nice people like me standing behind you can be helped

look at you begging for an apology... your exposing your true character