Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Other Airline Complaints If we receive 10 complaints about an airline, we will create a specific section for it above.

Ethiopian Airlines - avoid them

Tools...

Thread Tools

Display Modes

Mar 6, 2011, 8:30 AM

Roger

Join Date: Mar 2011

Posts: 2

Ethiopian Airlines - avoid them

A warning to avoid Ethiopian Airlines. They cancelled my flight into Cairo in early Feb 2011 because of the political unrest in Egypt and yet - despite being a Star Alliance member - refused to reroute me into Cairo on another airline OR to refund me my money! How they think they have the right to cancel flights and then keep the airfare is beyond me - but once they have your money, they clearly intend to keep it.

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Ethiopian airlines - a true disaster to fly with	ainmolenberghs	Other Airline Complaints	8	May 16, 2013 3:20 PM
Iberia Airlines - Avoid at all cost!!!!	mdscott	Iberia Complaints	17	Sep 27, 2012 6:20 PM
Hawaiian Airlines: Avoid it	wilso1	Other Airline Complaints	1	Apr 22, 2011 12:22 AM
LOT - Avoid Scam by Polish Airlines	Peter Bernatt	Other Airline Complaints	12	Jun 2, 2009 1:49 AM

All times are GMT. The time now is 11:03 PM.

Ethiopian Airlines - avoid them

About Us

AirlineComplaints.org

Advertising