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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Customer Service request for refund of penalty charge

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Jun 17, 2007, 5:40 PM

jgerst1

Join Date: Jun 2007

Posts: 2

request for refund of penalty charge

This may be a duplicate
on 6/4/07 i started to make a request for a pin number to my
deltskymiles account (2025495215) and after numerous tries to contact
a person I had to file a complaint. I was finally conteced on 6/13/0 and
immediately secured tickets for my daughter and son-in-law. However
we were charged $50.00 EACH because of the 21 day required.
IF YOU HAD ADVISED ME WHEN I FIRST REQUESTED A PIN NUMBER WE
WOULD HAVBEEN ABLE TO SECURE THE TICKETS without a penalty
Therefore I am making a request for a refund of the $100.00 penalty
charge
Kindly contact me at jgerst1@bellsouth.net

Jerome H. Gerst

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Customer Service request for refund of penalty charge

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