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Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Frequent Flyer Program New MileagePlus Program

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Sep 27, 2011, 2:04 AM

mbw61

Join Date: Sep 2011

Posts: 1

New MileagePlus Program

United sent out an email today announcing their new MileagePlus program. I urge everyone to read it closely and then complain to United about taking away a major benefit from Premier members. It turns out that the 25,000 mile Premier status has now been downgraded in benefits, the major one being that you can no longer reserve EconomyPlus seating at the time of booking. This is one of the major benefits of Premier status and going forward you are going to have to fly at least 50,000 miles in order to get it. I hope this upsets enough people that complain to United so that they rethink the idea of taking benefits from their frequent fliers.

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Frequent Flyer Program New MileagePlus Program

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