Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Check-in / Boarding Online Check-in denied as Spirit demands illegal fees for ticket bought at counter

Tools...

Thread Tools

Display Modes

Oct 24, 2011, 6:39 PM

spiritedflyer spiritedflyer is offline

Join Date: Oct 2011

Posts: 3

Online Check-in denied as Spirit demands illegal fees for ticket bought at counter

I bought RT tickets for two at the airport. Weeks later, when I attempted online check-in, the system had an error message that I had to contact an agent. When I called customer service, I was told I would have to pay additional fees to Spirit to release the hold on my tickets. Even though I paid in full at the counter and had the receipts. Spirit wasted over 40 minutes time on the phone demanding these fees, and an e-mail to customer service had no response yet.

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Reservations Spirit demanding illegal usage fees EVEN if purchased at the counter	spiritedflyer	Spirit Airlines Complaints	0	Oct 24, 2011 6:28 PM
Reservations Changing a business class ticket bought with points	juldan	British Airways Complaints	0	Feb 11, 2011 2:33 PM
Check-in / Boarding Not allowed to go to the check-in counter due to 5 min.	Ricki	Delta Air Lines Complaints	7	Apr 17, 2009 12:21 AM
Customer Service Check-in counter not helping at all.	sukilar	Alaska Air / Horizon Air Complaints	4	Apr 3, 2009 5:34 PM

All times are GMT. The time now is 1:43 PM.

Check-in / Boarding Online Check-in denied as Spirit demands illegal fees for ticket bought at counter

About Us

AirlineComplaints.org

Advertising