[Sabrinaporras]

EMAILED TO AA ON 12/02/2011 CUSTOMER RELATIONS PER SUPERVISOR KATIE SAME DAY.
I purchased a Royal Caribbean pkg cruise with airfare and canceled the trip in MARCH 2011. The Cruise was refunded but the airfare with AA was non-refundable. I was given the two ticket numbers 7873281165 and 7873281166 each worth 1026.12. I phoned AA to confirm what I was told. AA rep confirmed and said I had to use the tickets before Feb 23, 2012. On November 16,2011 I phoned and again confirmed the status of my tickets and again, I was assured I could still use the tickets. On 12/02/2011 I called AA to make reservations using the credited tickets and was told that money was refunded to a universal credit card NOT MY CREDIT CARD. I am demanding an investigation and to be given back the credited status of $2052.24 credit to use on a flight reservation immediately, since I am planning another trip to Europe Feb 6, 2012. If I do not get the credit to purchase the flight, I will not be able to take my trip and therefore will have to take legal action for the fraud, theft and damages I am now suffering because of the loss of my money with American Airlines. I can not afford to be swindled and ignored about this matter; your Company needs to be responsible for it's negligence in refunding money to a party's credit card that I did not authorize. Especially, since the tickets were non-refundable to me back in MARCH 2011; why would your company take such callous action to refund money now on Nov 16, 2011? I have been criminally violated and will exercise my legal rights.