[seattle flyer]

It was a bad start in Houston. Bags were piling up behind the Elite Access Counter.
My bags along with 20 more customers did not make the flight.

I understand the equipment sometimes broke down & cause delay. But the responses I got from Continental were unacceptable.
The agent at the Lost Baggage at Sea-Tac lack local knowledge (she does not know the city I lived in even though it is only 30mins from the airport & have 250,000 residents) & cares. I was told my bag will be 3hrs late(5:11pm) and a carrier will deliver to my house.

I call second time around 9:00pm. I was on hold for 25mins. This agent told me that my bags transferred to the carrier and will arrive within a 4hr window.

I stayed up & called again at 2:00pm. This time the story was “…………they don’t deliver to a residential address after 10:00pm due to security………..”

I called again this morning. The holdtime at 45mins. My bags are out on delivery …..another 4hr window.

I am still waiting.

Continental was a great airline before. I had been a Elite for many years. This encounter definitely makes me rethink about Continental Their agent just does not care. The hold time is too long.