[gkaip]

I am a Mileage Plus member with United. I booked 2 tickets using 50,000 miles. I cannot make the trip. I call the airline greater than 24 hours before departure to cancel. They want to charge me $150 per ticket to put my miles back.

They charged me $20 per ticket to use my miles. The bag charges are insane $25 for the first, $35 for the second and $100 for skis, each direction. A ski trip would cost me $160 each way for each ticket. This is $640 to use the miles I earned for loyal service to this airline.

I do not see how this airline stays in business. I have tried to contact customer service many times. Guess what? I keep getting people in the Philippines no matter what time of the day I call. So much for loyalty.

I would recommend Southwest Airlines to those fortunate to have their service.