[upset mom]

My son was in uniform and his connecting flight was rerouted so he missed his connecting flight. He had to report back by 10:00pm or go up in front of the disciplinary board. Bottom line no one at United would help him and the other Cadet he was travelling with. He waited for a hour and a half in the customer service line and on the phone on hold. I finally got through to Us Airways who told me the only way I could get him on the last flight to Boston was to pay for a first class ticket from Chicago. With the flight leaving in 40 minutes I purchased the $1,400 ticket. The other Cadet got on board with out purchasing a ticket, so the flight was not full. They reported in with 15 minutes to spare. The airline will not refund my money for the ticket. If the military is travelling in uniform They are not on vacation. This is really the way United is taking care of our military.