[JC0317]

Last Thursday my husband arrived 40 minutes to a domestic flight on Spirit. The extremely unfriendly unprofessional attendant who could hardly speak english denied him, along with 9 other passengers a boarding pass. The attendant said her supervisor advised her to stop checkins at 10:30. It was 10:28 with nobody in security. The attendant gave each person a card with a phone number to call. My husband asked if it automated as he could still make the flight, if he was able to speak with an actual person. She assured him it was not automated. It was places on speaker phone foe her to hear the automated voice. That's when she said "I can't handle this, im going to baggage" and left 10to people standing there. I've talked to customer service 4 times who refer me to the airport ticket counter. I've been told if I go directly to the counter, almost an hour and a half away, they have the ability to give a refund. Is that true?

I asked one of the customer service agents if it was possible the flight was oversold ans that is why thy opted to deny check in when they did? He very sternly, with absolute conviction, said no. That was not possible, although when we flew with them.less than a month ago, that was the case on our returning flight. It was over sold by 6 passengers.

I simply want my $450 returned. Its deserved in this situation.