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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Other Airline Complaints If we receive 10 complaints about an airline, we will create a specific section for it above.

airBaltic

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Oct 16, 2012, 5:19 PM

lincikas

Join Date: Oct 2012

Posts: 1

airBaltic

I bought tickets with airBaltic airlines but this company gave me bus instead of plane

(I thought they joking but they wasn't), it wasn't enough and they send my luggage to onother side of the world with different name

and after all this they even didnt apologise, I do not talk about refund. When pasangers started to ask for refund they couldn't understand differents beetween bus and plain

( And finaly they gave me emergensy pack with toothbrush but there were no toothpaste, may be they thinking that we do not using toothpaste.

People arrived so late and haven't where to stay when they went out of the bus in the middle of the night. So company left them just on the street. Also, some of them without money and food.

It was very sad to see all this.
And now I will continue my holidays without luggage.

I can't be more upset then I am. How do exist that kind of companies ????
People, IF YOU NEED BUS TICKETS FEEL FREE TO BUY IT WITH AIRBALTIC AIRLINES, THEY DO IT VERY WELL WITHOUT ASKING - YOU WANT IT OR NOT.

Last edited by lincikas; Oct 16, 2012 at 5:21 PM.

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