[tadesroc]

Wow - what a mistake. Saved a few dollars by booking with Spirit from Boston to Fort Lauderdale. We knew we made a mistake when leaving Boston, customer service was horrible and the seats on the plane were extremely uncomfortable, but at least we made it. Coming home was a different story. Being the Saturday after Thanksgiving we knew it would be busy, but what we didn't realize was how horrible Spirit would be at handling the situation. The lines were out the door while they worked with as few agents as they possibly could - we waited forever for a self service kiosk and then at least 40 minutes for bag dropoff. The service agents did nothing to move along passengers that were running short on time. Then on to TSA, again the lines controlled by a Spirit agent ??? - another 45 minutes.
So guess what happened - of course they closed the gate door on time !! The plane sat at the gate for another 15 minutes, but they wouldn't let us on !! The customer service line was a mile long with passengers heading to multiple locations in the same boat. The Spirit supervisor stayed around long enough to nod his head a few times and then disappeared never to be seen again. When I finally got to an agent - they could get me home Tuesday !!
We booked flights on Jet Blue and got home. Never again.

Spirit is a low budget low class airline !!