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Canceled / Delayed / Overbooked UA421 Cancelled! Are you kidding me?

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Dec 20, 2012, 11:20 AM

kog

Join Date: Dec 2012

Posts: 2

UA421 Cancelled! Are you kidding me?

Booked 2 tickets a month ago for travel today. UA 421 non-stop to SFO at 6am. Cancelled! Why? Unacceptable! I was first told weather, then mechanical. Which is it? Where is the counter help! No person ever showed up. Called Premier customer service - Lisa Perez could only find one flight for my wife and I.

Only one flight available?! C'mon Mr. Smisek. What is up with your airline? Departs 2pm thru Houston arrive 9pm-all other flights sold out. My pre-planning doesn't mean anything, apparently!

Waste of my 1st vacation day. Seats were 8d/8f. Now two separate middle seats at the back of the two different planes I now have to get on.

Mr Smisek, third time this year! Two business trips - I can handle cause I fly your airline 80k - 100k per year.

NOW this one on my first day of vacation. I arrive in San Francisco 12 hours delayed. Thanks for nothing! So, I DO NOT get to have a nice lunch with my wife, I DO Not get to go Christmas shopping today and I DO NOT get to have a nice dinner tonight in San Francisco! ALL will not take place!! Yeah, I'm angry. How would feel?

My 1.2 million miles on your airline haven't been much help to me today, pal!!

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Canceled / Delayed / Overbooked UA421 Cancelled! Are you kidding me?

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