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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Frequent Flyer Program Frustrated Etihad Silver Guest Number: 100091866173

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Dec 24, 2012, 6:24 PM

shahbhatti shahbhatti is offline

Join Date: Dec 2012

Posts: 1

Frustrated Etihad Silver Guest Number: 100091866173

On Dec 1, 12,674 miles were deducted from my account while I was trying to get an Etihad Upgrade AUH-LHE EY241,PNR: 3B9BJ8. This upgrade never occurred because seats were not available for upgrade with miles. Subsequently, I was able to upgrade on this segment through PLUS Upgrade after paying $150. Please see EMD-607-4560031603 0 for details of this upgrade. The agent assured me that the miles would be credited back within 3 days. To date, this credit has not materialized. I wasted considerable time trying to reach a Etihad Guest representative on the phone and this is my third email regarding this problem. Please rectify these problem immediately:

1. Credit my account with 12,674 miles, which were inadvertently deducted for an upgrade that never occurred.
2. Provide proper credit for this segment since it was upgraded to business class after paying $150 to PLUS Upgrade.

Regards,
Shahzad Bhatti
Frustrated Etihad Silver Guest Number: 100091866173

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Frequent Flyer Program Frustrated Etihad Silver Guest Number: 100091866173

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