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Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Customer Service Problem with voucher--is this normal?

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Jan 24, 2013, 2:16 PM

Rachael84

Join Date: Jan 2013

Posts: 5

Problem with voucher--is this normal?

My husband and I are having a problem. He got a voucher for a flight he had to cancel due to my military orders changing. We have a voucher number. We went to book 2 round trip flights, using this voucher, and the agent quoted us the discounted price from using it. Come to find out on our credit card bill, we were charged the full amount!!! we're outraged. He called customer service, and the rep said we have to contact them AFTER our flights in order to get the refund. I'm sorry, but this doesn't sound promising. Is there any guarantee we'll get reimbursed? Anyone ever heard of them doing this? We better not have paid $700 RT for 2 flights to Florida.

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Customer Service Problem with voucher--is this normal?

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