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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Baggage Problems Bad Bad Bag fees - Never use spirit Airlines

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Apr 2, 2013, 3:36 PM

ttowles

Join Date: Apr 2013

Posts: 1

Bad Bad Bag fees - Never use spirit Airlines

I flew on Spirit last weekend from Mesa-Phoenix to Denver, they recommended I pay for bag fees online so I did, ($120 for 3 bags) but when I got to the airport they said there were no bag fees paid for, so I thought maybe the charge didn't go thru, so I gave them a credit card and they charged $45 per bag or $135.
Then I found out that indeed they had charged me for 3 CARRYONS! But now they refuse to refund the $120, even though there is a note in the file saying we had no carryons. They offered to give me a $120 credit that would expire in 60 days! I will never use Spirit again.

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Baggage Problems Bad Bad Bag fees - Never use spirit Airlines

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