[Lufthansasucks]

I booked a flight from Munich to Heathrow on the 26th of April and a flight from Heathrow to Munich on the 29th of April. Due to the death of a close friend I did not use the first flight as I had to travel earlier to the funeral. On trying to check in for the return flight i found that my reservation for the second flight had been cancelled by Lufthansa. I telephoned their reservations department and was told that as I had not used the first flight they were entitled according to the terms and conditions to cancel my second flight. I had to use all flights booked as they were booked or lose them all. I was of course very angry that they cancelled my second flight just because I had booked it with an earlier unused flight. The Lufthansa representative was totally unhelpful. As they hadn´t informed me that they had canceled the booking I had to rebook another flight home on the same plane. They made me pay a rebooking fee in addition to the seat (218 euros).

In my opinion they are just cynically exploiting any necessary changes in plans even when they should have no effect on the service that has been paid for. I complained again at the airport and they just shrugged it off and gave me the address of their customer relations department.

I looked at the terms and conditions and could not find any clear indication that my flight could be cancelled under these circumstances. I will not book with Lufthansa again. Their attitude to their customers is appalling.

I intend to complain to Lufthansa with a copy to the regulator. I doubt this will be successful- anyone got any tips about what can be done otherwise?

The flight was booked in Germany- is there a small claims court type of procedure here that could work?