Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Customer Service Lost Carry-On Item

Tools...

Thread Tools

Display Modes

May 31, 2013, 9:16 PM

emili14

Join Date: May 2013

Posts: 1

Lost Carry-On Item

I was on a long international flight this week, and somehow managed to leave my brand new tablet computer on the plane when I got off. I was so tired, that I didn't even notice that I had left it until the next morning. I am still angry at myself for this mistake. It was left on the seat, so if it wasn't taken by any passengers, they should have found it pretty easily...

Any suggestions or success stories for retrieving a lost item? I have filled out the Delta lost items form on their website, but reviews I have found don't give me any hope. Is there really any value to go to the airport? I live about 2 hours away from the airport where I landed.

It is very frustrating and disappointing to me that you have no way to track your lost items claim and cannot talk to anyone in person.

Thanks for any insight!

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Baggage Problems Lost item found but then lost	Dodgemc	Baggage Problems	1	Oct 19, 2011 3:03 PM
Baggage Problems "Personal item" and "Carry on" is a fraudulent scheme...	pc300000	Spirit Airlines Complaints	3	Jul 12, 2011 8:50 PM
Baggage Problems Lost carry-on luggage checked plane-side	ashleydeniger	Delta Air Lines Complaints	0	Jul 6, 2011 3:58 PM
Baggage Problems Missing Item	maroontiger08	American Airlines Complaints	2	Jun 27, 2010 5:23 PM
Baggage Problems They took my carry-on without my permission, lost it.	Heathernicoleb	Baggage Problems	24	Sep 30, 2009 5:20 PM

All times are GMT. The time now is 10:57 AM.

Customer Service Lost Carry-On Item

About Us

AirlineComplaints.org

Advertising