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Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Alitalia cheated me out of $3,000

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Jun 3, 2013, 5:48 PM

freda1414

Join Date: Jun 2013

Posts: 1

Alitalia cheated me out of $3,000

I booked two flights LAX to Italy on-line with Alitalia. The name on our on-line booking did not exactly match the names on our passports. Alitalia would not change the name on the booking and said that our tickets ($3,400 total) would not be honored. They would not refund our tickets (said the tickets were non-refundable) and the only recourse (our trip had already been planned.) would be to buy new tickets. We are out over $3,000. BEWARE.

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Alitalia cheated me out of $3,000

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