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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

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Reservations US Airways making a buck

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Jun 5, 2013, 11:19 PM

Jigillan

Join Date: Jun 2013

Posts: 2

US Airways making a buck

My wife is ticketed from Myrtle Beach to Philly and back she wanted to cancel and have me drive her. So far so good US air would be in god shape keeping her fare since she claims she will never fly again. I am ticketed for the next day Myrtle to Philly to Glasgow Scotland and back. I wanted to cancel the Myrtle to Philly and back leg and keep Philly to Glasgow and back. Saving US scare some more money. I couldn't do that without have to pay the Scareways $220.00. change fee. Something is very wrong with this picture. They would pocket the $125 my wife paid and about the same for my Myrtle to Philly and back probably the same in their pocket. That is $250.00 plus $220.00 change fee. Wow now that is how to shaft the customer.

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Reservations US Airways making a buck

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