Rude Flight Attendant / Crew Member
I was on flight 6352 from San Francisco to Tucson when I was scolded by the flight attendant for having traded seats with my traveling companion right after the seat belt announcement. She quickly walked to us with a stern warning that we must fasten our seat-belts even though that's exactly what we were doing. She argued that the plane was moving. When I questioned her later and told her the plane was ** not ** moving, she said, "It doesn't matter. When the seat-belt light is on, you must remain seated." I told her I wanted her name and customer service number to file a complaint. She said she could give me the number for TSA, which I declined. A few minutes later, she gave me a napkin with the email address for United Customer Care, but her name was not listed. When I walked by her on the way to the exit door, I asked if I could have her name, at which point I was escorted by Mr. Bully, an arrogant crew member who told me I had broken the law without even giving me a chance to explain. He was extremely rude; told me to stand by the wall and even said he could call the police on me, but he wouldn't. He tried to rub on my face that the flight attendant was "the boss". I said, "not my boss, maybe yours". This guy had a very nasty attitude from beginning to end. When he repeated the seat-belt mantra, I told him I had already heard it twice on the plane. When I told him I had to go since my ride was waiting for me outside, he flatly said I wouldn't be allowed to leave until I acknowledged I had understood the seat-belt information. To keep my friend from waiting on me, I told him, "I do understand", and he let me go. This experience left a very bad impression on me about United Airlines lousy customer service to the point where I won't fly this company EVER AGAIN!!!
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