[CEE]

I am writing to discuss with a supervisor in person at Miluawekk airport the incident that occurred on my flight or the flight I should have been on tonight
I recently hurt my elbow ligaments. I am in therapy but meanwhile I still have obligations that require me to travel.
Last week on my flight to Phoenix was the first time I asked to pre-board. I asked this for several reasons.
1. I wasn’t doing this to get extra help just time to get my back up. I don’t expect someone else to put themselves out to help me with my bag
2. I know that as a traveler it is frustrating to have to wait and wait while someone is struggling to get their back up. So I thought I was being courtesy.
On my flight from Phoenix there were no questions, discussion or issues.
On my flight from Milwaukee I arrived about 20 mins early to the gate so that I could pre-board again. No announcement of policy or per board regulations was announced.
Diane the attendant started the Frist Class boarding without asking for anyone that needed extra time or assistance to pre-board.
I asked her “Are you not going to let pre board on? “ She then told me that I had to have an SSR and a wheel chair and I obviously did not have a wheel chair. I said “oh that wasn’t how it went 4 days ago?”
Diane told me the policy changed on October 15th. She said this in front of Frist Class customers that are that are easily found in first class.
She gave me a lot of grief and then when she saw that my boarding pass was a Zone 1 she said well why couldn’t you just wait you were going to board next.
She was speaking softly nor just to me in this tone of voice. She was speaking loudly and criticizing me in front of multiple passengers.
I was finally let on board. I did take a picture of her name badge to record for this complaint later.
When I got on board I felt very upset for being humiliated in front of all these people and completely baffled as to why I did anything wrong.
I called US Airways and got a hold of someone in the special assistance department. I was told by them that no changes to policy were made this week and SSR is only for those folks that require a wheelchair to pick them up.
Meanwhile the two gentlemen sat next to me and heard me finish up this conversation.
Peter Pestalozzi and Oscar Serrato were sitting next to me and both said to me, "that was you the attendant was yelling at.” I said yes. When I explained to the gentleman in 4F that I was just trying to be courtesy he was in agreement. That was what he understood pre-boarding was so that folks following after would not be slowed down and the folks on the plane would not be pushed and hassled.
The gentleman in 4E said to me he heard Diane say to people as she continued to collect boarding passes that “that someone people like to just take advantage of the system and shouldn’t be allowed to fly if they are going to act like this”
Both men heard this woman bad mouth me and basically bully me behind my back during the boarding process.
I was told then that if I took her picture to erase it. I did this.
Then a few minutes later I was told that the captain wanted me removed from the plane because I was taking photos of the flight attendants. I did not take photos of any flight attendant on the plane and the two gentlemen next to me can verify this.
When I was back at the gate I was upset that I couldn’t speak. I couldn’t believe that this woman’s bullying pushed me off the plane. I didn’t act disrespectivul or raise a voice or speak badly of her. I just didn’t understand why she was saying rules were changed. Mind you she wasn’t being polite or trying to speak just to me at any point.
I was obviously the bad guy now at the gate. Charlie wasn’t going to listen and just wanted me to be aware that the plane left and nothing more could be done for me.