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Frequent Flyer Program Points stolen and not credited to partner program - EY451/11

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Nov 4, 2015, 9:59 AM

bb-fireman bb-fireman is offline

Join Date: Nov 2015

Posts: 3

Points stolen and not credited to partner program - EY451/11

Help needed. Booked a Sydney to London return in first class with Etihad in July and gave my Virgin Australia Velocity membership.
Return journey was credited into velocity as requested in booking, but outbound journey was credited into somebody's Etihadguest account.
I don't have an Ethadguest account so very perplexed.

I have contacted Etihadguest but i am not getting any response - suggestions welcome.
(INTR:28180524)

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Frequent Flyer Program Points stolen and not credited to partner program - EY451/11

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