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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Baggage Problems Missing Baggage - EY039564

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Jan 8, 2016, 10:05 AM

pinky.sinha pinky.sinha is offline

Join Date: Jan 2016

Posts: 1

Missing Baggage - EY039564

Team,

I am following upon my cabin bag (purple, brand USA Polo), baggage tag #9W313154, which was boarded in Jet airways flight 9W630 from Kolkata on Jan 2nd 2016 for Hyderabad via Mumbai (connecting flight 9W459). Unfortunately, it was not received at the Hyderabad airport. Could you please check if the bag is still lying at Mumbai or it was boarded to some other flight from Mumbai airport?

My travel was from JFK New York flight #EY100 to Hyderabad via Abu Dhabi flight #EY274 with the baggage tag#EY039564 on Dec 26th 2015. I reached Hyderabad on Dec 28th 2015 and since then I am patiently following upon this request.

I am expecting a prompt response from your end. Please let me know if you have any questions or suggestions.

Thank you,
Pinky Sinha
pinky.sinha@wipro.com
+91-9000601061
+91-8143782826

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Baggage Problems Missing Baggage - EY039564

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