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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Canceled / Delayed / Overbooked Proof for not flying AA again, no matter what

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May 10, 2016, 2:07 AM

mischling

Join Date: May 2016

Posts: 1

Proof for not flying AA again, no matter what

Below is my reaction to AA Customer Service after an arduous exchange of emails. Below added information is marked by * and AA employees names are changed to keep anonymity.

Dear *Customer Service representative*

*...*
I do understand and have to accept that AA sticks to the compensation level offered as a gesture of goodwill.

*200USD travel voucher*

AA has had many opportunities to earn back my business. I am taking adequate measures and officially inform you that from now on me and my wife will not fly with AA. *200USD voucher is not enough for being 2 days stuck in Dallas and arriving to destination 36 hours later than planned on a ticket which was aprox. 2600USD*

Your Vouchers are therefore of no use an therefore I ask you to state me an address to send them back.
Kind regards

Travel Tip: Fly different airline. If possible fly with airline from Europe as passengers have real rights on their flights.

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Canceled / Delayed / Overbooked Proof for not flying AA again, no matter what

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