Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Frequent Flyer Program Bait and Switch

Tools...

Thread Tools

Display Modes

Jun 10, 2016, 6:26 AM

Richard1366 Richard1366 is offline

Join Date: Jun 2016

Posts: 1

Bait and Switch

My wife and I booked award travel from France to the Florida for October, 2016. We have just received notice that a US leg of our trip has been cancelled and the replacement flight now includes a 6 hour layover in Philadelphia, getting us to our destination after midnight. There are earlier connecting flights available that are much closer to what was originally booked, but AA says they would cost more points, if we switch to those. To me, that's a Bait and Switch ... Selling one thing at a given price, but delivering something substantially inferior, even though equivalent replacements exists.
Posted via Mobile Device

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Customer Service bait and switch	grammom45	American Airlines Complaints	0	Sep 17, 2013 8:20 PM
Reservations Bait and Switch	BobTuba	Delta Air Lines Complaints	11	Oct 30, 2012 11:17 AM
Reservations Another bait and switch, Flt 660 & 667	LoriB	American Airlines Complaints	4	Aug 1, 2012 8:56 PM
Reservations Bait and switch	Larryharrington	American Airlines Complaints	1	Sep 13, 2011 9:18 AM
Reservations bait and switch	stan333	United Airlines Complaints	0	Mar 24, 2011 4:17 PM

All times are GMT. The time now is 6:21 AM.

Frequent Flyer Program Bait and Switch

About Us

AirlineComplaints.org

Advertising