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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Baggage Problems Baggage delay

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Nov 2, 2016, 8:14 AM

andyphan0715 andyphan0715 is offline

Join Date: Nov 2016

Posts: 1

Baggage delay

My luggage was delayed when I arrived Abu Dhabi on Oct 12 via flight EY84 departed from FCO 22:00 11 Oct. File Reference: AUHEY83192.
The Etihad officer at the airport advised me to send e-mail to <baggageclaims@etihad.ae> for the claim as he didn't have available cash at that time. I did send e-mail on Oct 14 and resend on Oct 16 but there was no reply.
Then I left the feedback on Etihad website on 18 Oct for the report. There was still no reply. It’s more than half a month but there is still no action from Etihad.
I am quite disappointed what it is called 5 star-airline service from Etihad. Do they think about their customer? What do they imagine their guest doing without luggage for 2 days? It doesn’t worth it but it nearly ruined my trip.

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Baggage Problems Baggage delay

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