[sdtackett]

I booked a flight back in September of 2007 for a round trip to Michigan for the Thanksgiving holiday. My flight was leaving on November 17th. I started a new job very soon after I booked the flight and could not take any time off, so I had to cancel the flight. I canceled the tickets on October 12, 2007. I had already paid almost $400 for the tickets and there were $150 in fees. It was a non-refundable flight, however I had it in writing in my ticket confirmation email that I would be able to book another flight with them to use my $250 credit. I phoned customer service to confirm this and was told I had to fly by September of 2008. No where in writing does it say this.

To make a long story shorter, I am unable to fly in September. I once again started a new job (unemployment is horrible in Oregon right now), I can not take time off, and I am pretty much flat broke. All I wanted US Air to do is extend the time I have to travel. They pretty much told me "tough luck" and then criticized me for purchasing a non-refundable ticket. Then they told me it was consumers like me that drive up the cost of airline tickets !!! So basically I gave US Air $400 for nothing.

Oh by the way, I called US Airlines in early November to check on the status of being able to purchase that SAME trip on November 17th for the Thanksgiving holiday and THEY WERE COMPLETELY BOOKED !!! That means they resold the seats that I had paid for. So they made DOUBLE the money on the same seat !!! They were not out one dime, and in fact actually made a huge profit, but I am out $400. And now they refuse to let me extend the time I can book another flight to use my $250 credit.

I am absolutely outraged that they received double airfair, basically stole my $400 and then insulted me on top of everything else. I have a very limited income and I could really use that money they took from me. If nothing else they could let me fly at a later date. Oh yeah, they said that "maybe" they would let me do that..............for ANOTHER $150.00 fee. So they would at that point be charging $300 in fees for flights that they were paid in full for TWICE.