[Leo]

The worst thing that US air did was affectively steal $447.10 from us. I wish that I had had the energy to take them to small claims court, but I have heard that is difficult. I paid for a ticket for my younger brother to visit my grandparents on my grandmothers birthday along with the rest of our family (my grandfather was very ill). When he got to the airport, they have canceled all flights because of a storm. We re-booked him to come early the next morning on the day of the birthday party. When he got to the airport there was a huge line. When he actually got to the desk they said that he was 3 minutes or so too late to check in (after waiting ages in a huge line!!!). They said they would book him on another flight that would get him there for the party. They sent him to another airline (Delta I think). When he got there it turned out that they had completely lied to him and given him a ticket that would not arrive until long after the party was over. Since we were all leaving the following day he asked the other airline to cancel the ticket and they said they did. When my mother (who used to be a travel agent and often books his tickets) tried to use the money for a new ticket the airline said that he had used the ticket. When he insisted that he had not they said that he needed to go to the airport to try to clear it up. He went to the airport, but they did not clear it up and would never refund my money. My grandfather died before my brother ever got to see him again. It was all very sad.