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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Canceled / Delayed / Overbooked Jet Blue Customer Initiated Flight Cancellation

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Jan 5, 2009, 3:19 PM

walverio

Join Date: Jan 2009

Posts: 1

Jet Blue Customer Initiated Flight Cancellation

Are these people crazy???? I booked a trip and needed to reschedule. I called them and was told it was non refundable. What? OK, we all know about the credits that airlines give you to fly another time. Well, I was told that I would be charged and additional $100 to use the credit!!! So a ticket that cost me $179 will cost me an additional $100 to cancel then another $100 to rebook at another time. These people ARE crazy. They make it sound like they are doing you a favor but clearly it is a fleecing. Who the heck can we complain to????? I am mad as heck!!!!

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Canceled / Delayed / Overbooked Jet Blue Customer Initiated Flight Cancellation

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