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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Baggage Problems Star Alliance Incompetence

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Feb 14, 2009, 3:23 PM

Zak

Join Date: Feb 2009

Posts: 1

Star Alliance Incompetence

Two fleets that belong to the Star Alliance managed to lose both of my bags on the same trip.

On my way to Las Vegas - Continental Airlines couldn't manage to properly get my bags to on the connecting flip from Denver. On my trip home the regional airline of Air Canada Jazz lost my luggage at the airport in Toronto.

It is not even seasonally busy and they can not manage to find the bags in Toronto.

Problems

Out of country call centers - poor communication skills, poor customer service
"Worldwide Baggage Tracing System" doesn't even allow for location of luggage on regional (small) airlines like Air Canada Jazz
Timeline - "5 days" is their idea of 'as quickly as possible' - for anyone who travels frequently, one knows this is a totally unacceptable timeline.

DO NOT fly Air Canada if any, I mean any alternatives allow.

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Baggage Problems Star Alliance Incompetence

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