[mdscott]

Please do not ever fly with Iberia Airlines. If I can convince 10 people to book with another airline, I will feel vindicated. This is the worst airline. My friend and I were stranded in Seville, Spain for a flight to Madrid (and then to the D.C.) for over 14 hours. During the entire ordeal, Iberia never made any attempt to notify the passengers what was going on with the flight. They only kept saying that the plane needed repair and was being fixed. This was a complete lie because we saw the plane the entire time out of the airport window and at no time were they working on this plane. It was a horrible experience and the airline never attempted to make it easier. Furthermore, they never attempted to communicate any information. In fact, they made it more difficult by allowing people to just scramble around all day. The Iberia customer service individuals hid and refused to answer any questions. When we finally got to Madrid and had to spend the night because we obviously missed our D.C. flight, we stayed in the worst hotel I have ever seen. It was completely disgusting.

We lodged a formal complaint at the Madrid airport and I returned home to file 2 more on the internet. No one from Iberia has ever contacted us. There is no customer service number to call. You will NEVER speak to a customer service individual with Iberia. (At the Madrid airport we even ran into an elderly couple who had a similar horrible situation on a different Iberia flight but their situation was even worse-the elderly woman was not even able to get medication from her luggage. In addition, they would leave them sitting in wheelchairs unattended.)

If you have ever thought an airline was unreasonable, take my advice that no airline comes close to Iberia. I have never lodged a complaint with any airline. Delays and things happen. I have flown with almost every major carrier and never had to deal with anything so horrific. Furthermore, I have never heard of an airline, or any company for that matter, that does not have customer service that can be reached by phone. With Iberia you can only file internet complaints that are never answered.

Please take my advice and do not fly Iberia. It may seem cheap but in the long run it will cost you far more money. I had seen similar comments before I booked my Iberia flight and I thought these passengers were just overly sensitive. Trust me, I have thick skin and these people were not overly sensitive.

My only recourse has been to launch a one-man campaign that will hopefully lead to people not flying Iberia. If its one thing I'm learning that rings true as I get older its "you get what you pay for". Trust me, saving $50 or so will never be worth flying Iberia.

I hope this complaint gets read and taken seriously by potential passengers. Learn from my mistake...NEVER FLY IBERIA AIRLINES!