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We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Frequent Flyer Program UA Stole My 100,000+ Miles

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Apr 24, 2009, 4:34 PM

Ex-UAFrequentFlyer Ex-UAFrequentFlyer is offline

Join Date: Apr 2009

Posts: 1

UA Stole My 100,000+ Miles

With no notice or warning, I lost over 100,000 = miles in January 2009 with United. After trying to rectify the blatant theft of miles with various CSA personnel from India, I was told I could buy into the Mileage Plus program again for $199 and pay full price for a round trip ticket. Now add extortion on top of theft by UA. My point was that I was never notified nor given a choice to redeem miles for merchandise. The CSA(s) did not understand that the 100,000 + miles had a financial value. I have been flying with UA since the 1980s. What a way to treat a customer. Is there a governmental agency(US based) that I can voice my complaint?
Thanks.

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Frequent Flyer Program UA Stole My 100,000+ Miles

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