Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Baggage Problems US Airways: Lost Baggage in Phoenix 3 times in 4 weeks.

Tools...

Thread Tools

Display Modes

Feb 4, 2008, 9:23 PM

paynere

Join Date: Feb 2008

Posts: 2

US Airways: Lost Baggage in Phoenix 3 times in 4 weeks.

I have been flying US Airways about 12 weeks (weekly). They have lost my bag 4 times since I begin flying with them and 3 times since Jan. 7, 2008. Twice, everything in the suitcase was soaking wet (including suede vest, boots, suites, etc). To make this even more frustrating, there is no one to complain to. I have tried all the numbers I have been given by the airline, but there is not a single person to talk to. If I get a recording, it states that I am to fill out my claim in the website (I did) and then the message ends.
As a consultant, I have been flying almost weekly for 15 years. In all those years (and over 500,000 miles) my luggage has been only lost twice, by 2 different airlines. I only started flying US Airways 12 weeks ago (20,000 miles) and they have lost my bags four times!!!!! What a nightmare.

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Baggage Problems British Airways: Baggage lost for 21 days, still no compensation	Shaddow	British Airways Complaints	2	Mar 9, 2014 7:40 PM
Baggage Problems Lost Baggage 2 weeks ago. Customer service sucks	nomoredelta	Delta Air Lines Complaints	0	Aug 20, 2007 6:51 PM
Baggage Problems lost baggage - more than four months with no reply!	baginlimbo	Delta Air Lines Complaints	0	Jun 30, 2007 8:24 PM
Baggage Problems Luggage lost >2 weeks	Barbara	Delta Air Lines Complaints	0	Jun 24, 2007 5:30 PM
Baggage Problems Baggage lost, incompetence piles up	suzyz	American Airlines Complaints	2	Jan 10, 2007 11:48 PM

All times are GMT. The time now is 12:55 AM.

Baggage Problems US Airways: Lost Baggage in Phoenix 3 times in 4 weeks.

About Us

AirlineComplaints.org

Advertising