[TAM-AIRLINES-SUCKS]

I recently wanted to fly with my newborn baby on a flight using a little crib that TAM has for your baby to sleep in. I called them numerous times to ask questions about it and they NEVER ever mentioned anything specific about it except that you can do it. I bought the tickets and sure enough they told me that one of the international flights doesnt have the option of the crib. Therefore I filed a complaint with TAM's talk to the president complaint hotline and they ruled that they did communicate everything needed to me. I just have to pay about $600-700 dollars to change 3 tickets now. I asked them to let me hear the phone conversations where the attendant explained everything about the crib but of course they said it couldnt be done-have a nice day!!

Well I am going to complain about this because its just not right how they mistreat their customers. This is one of many instances and this time they are going to hear about it after I contact as many government agencies as I can in the US about them. The ticket was purchased in NY.

Well I just wrote this to warn all the parents out there with newborns that some planes may not have availability for a little crib for your baby and to never ever take a customer service rep's answer as absolutely accurate.
You must ask the question does the plane have availability and only then will you have a chance of not getting the short end of the stick.

Thank you TAM for an always entertaining adventure in aggravation and I hope some people think twice before using your disorganized airline.

BACC Travel Agents of couse get the assist here in ruining my day because they sold me the ticket without confirming that the plane had availability for the crib. BACC of course wouldnt even speak to me about it. They just transferred me to a useless voicemail of the office manager. Never heard from them. They also have a wonderful tracj record with leaving other clients in the wind.

Tchau to both TAM Airlines and BACC Travel !!!