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  #1  
Old Jul 28, 2009, 12:32 AM
justme justme is offline
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Same story different person... read here and here
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  #2  
Old Jul 28, 2009, 4:36 AM
PHXFlyer PHXFlyer is offline
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I'm surprised they even used the pretense of "weather" because their Contract of Carriage doesn't differentiate. The information is in the above linked posts but here are the relevant clauses from Spirit's COC:

Quote:
Delayed and Canceled Flights

  1. Rebooking When a ticketed passenger holding a confirmed reservation on a flight will be delayed because of a schedule irregularity (including but not limited to, a missed connection, flight cancellation, omission of a scheduled stop, substitution of equipment, a different class of service or schedule change), Spirit will rebook the passenger on Spirit's first available flight to the passenger's destination without additional charge.
  2. Amenities/Services for Passengers Spirit will not assume expenses incurred as a result of a flight delay, cancellation, or schedule change. Spirit may provide limited amenities and services, which may be required by certain passengers in order to maintain their safety, health and welfare. Amenities provided by Spirit are provided as courtesy to the customer and are not to be considered an obligation of Spirit. No lodging will be provided to a passenger on any Spirit flight, which is delayed or canceled in the city of the passenger's residence.
As you can clearly see if Spirit cancels a flight all they owe you nothing except rescheduling you on the next available Spirit flight. For a refund you will probably need to file in small claims court.

Good luck.
  #3  
Old Jul 28, 2009, 11:30 AM
abutterfinger25 abutterfinger25 is offline
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Quote:
Originally Posted by PHXFlyer View Post

As you can clearly see if Spirit cancels a flight all they owe you nothing except rescheduling you on the next available Spirit flight. For a refund you will probably need to file in small claims court.

Good luck.
We take the position that the carrier owes a passenger a refund (of any unused flights) if the carrier cancels the flight and the passenger does not accept the reaccommodation.
  #4  
Old Jul 28, 2009, 1:03 PM
PHXFlyer PHXFlyer is offline
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Quote:
Originally Posted by abutterfinger25 View Post
We take the position that the carrier owes a passenger a refund (of any unused flights) if the carrier cancels the flight and the passenger does not accept the reaccommodation.
You are absolutely correct and I'm sorry if the information I posted was mis-leading. If I had just read down further in the COC I would have found this:

Quote:
Refunds

Involuntary Refunds are provided when Spirit is unable or unwilling to accommodate the passenger.
In the event that Spirit is unable to provide a previously confirmed seat and is unable to reroute the passenger to their satisfaction via Spirit, Spirit will refund as indicated below:
  1. If no portion of the ticket has been used, the refund will be equal to the fare paid by the passenger.
  2. If a portion of the ticket has been used the refund will be equal to the value of the unused portion.
  3. Customers involved in a Spirit Airlines initiated cancellation or schedule change in excess of 2 hours will have three (3) options available to them, re-accommodation, future flight credit, or a refund.
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