Notices

Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Canceled / Delayed / Overbooked Spirit Airline is the worst.

Tools...

Thread Tools

Display Modes

Jul 28, 2009, 11:30 AM

abutterfinger25 abutterfinger25 is offline

US Department of Transportation Employee

Join Date: Jul 2008

Location: Washington Metro Area

Posts: 197

Quote:

Originally Posted by PHXFlyer

As you can clearly see if Spirit cancels a flight all they owe you nothing except rescheduling you on the next available Spirit flight. For a refund you will probably need to file in small claims court.

Good luck.

We take the position that the carrier owes a passenger a refund (of any unused flights) if the carrier cancels the flight and the passenger does not accept the reaccommodation.

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools
Show Printable Version Email this Page
Display Modes
Switch to Linear Mode Switch to Hybrid Mode Threaded Mode

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Air Europa - the worst airline ever	mcfuentes	Other Airline Complaints	13	Nov 19, 2014 9:07 AM
Customer Service Spirit Airlines: Worst COMPANY Ever	uadmilda	Spirit Airlines Complaints	13	Nov 17, 2013 9:08 AM
Ryanair - Worst UK Airline	DK8	Ryanair Complaints	26	Jan 9, 2012 11:13 PM
Reservations The worst airline experience ever - Flight	sage1028	Delta Air Lines Complaints	1	Oct 2, 2008 6:33 AM

All times are GMT. The time now is 6:40 PM.

Canceled / Delayed / Overbooked Spirit Airline is the worst.

About Us

AirlineComplaints.org

Advertising