[V. Stein-Retiz]

Dear PHXFlyer,

Do you have children?? Then maybe you would understand why we did not have time to check in with the luggage agent to see if they were going to happen to be at the luggage area 30 minutes after the flight landed. The kids were crying that they needed to go to the bathroom, get a diaper change etc... No reason to keep their employees there for more than 30 minutes after the flight landed which is a reasonable amount of time ???? Do they not realize that you can not drive without your car seat and that we obviously put it on the plane for a reason????? Whatever the reason was that we left the car seat was not important the fact that they were not there 30 minutes after the flight landed is not reasonable!

Sorry to tell you that the airport person told us that we could use the elevator for strollers because it is too dangerous to go up stairs or the escalaor with a stroller. Have you ever tried to take a stroller on an escalator at the mall? You will get yelled at since it is a safety issue even if you fold it up and try to carry it up or down.

The ticket agent herself said we had checked in on time. The airline website posted the minimal check in time was 45 minutes prior to the flight and we checked in well before that.

We did take the medicine in the small amount allowed in our carry on bags but that was not enough for the 12 hours we got stuck at the airport. Also we had to take more than that with us because we were going to be gone for a week and we had a lot left on the return so we put it in our checked bags. Keep in mind what we were talking about was getting the medicine back when we returned to Medford. They were planning to lock it up again which meant we could not get it back until Monday when they opened up for their next flight and obviously that was the problem. Yes we could go to the pharmacy and get the presciption filled when we returned but yet one more issue that the incompetence of this airline caused. Why are you defending them and don't you have any thing better to do like take a flight or something???