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| View Poll Results: When an airline fails to deliver promissed serivces... | |||
| I want to deal with the airline directly, no "buck passing" |
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3 | 75.00% |
| It's alright for airlines to "pass the buck" to subcontractors |
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0 | 0% |
| It's alright for the airline to charge extra fees to resolve problems they create |
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0 | 0% |
| The airline should be required to pay a penalty to the consumer |
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2 | 50.00% |
| Multiple Choice Poll. Voters: 4. You may not vote on this poll | |||
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#6
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that's what I ended up doing. It was the cheapest and easiest thing to do, to - HOU is on the way home from work and the parking only cost $2.00. What I objected to about the subcontractor is not that the airline used one, but that I was made to deal with them, rather than the airline.
IMHO American business has done way too much of this game of passing the buck and not being responsible for the actions of their subcontractors. It makes an adversarial relationship between the customer and the business, and when the business is a service industry like an airline, that's doubly bad. |
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