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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Baggage Problems Missing baggage

View Poll Results: When an airline fails to deliver promissed serivces...
I want to deal with the airline directly, no "buck passing"	3	75.00%
It's alright for airlines to "pass the buck" to subcontractors	0	0%
It's alright for the airline to charge extra fees to resolve problems they create	0	0%
The airline should be required to pay a penalty to the consumer	2	50.00%
Multiple Choice Poll. Voters: 4. You may not vote on this poll

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Sep 30, 2009, 10:45 PM

gholt

Join Date: Sep 2009

Posts: 3

I had actually considered filing a claim for lost baggage - but I have a small laptop in the bag. What really irks me is that "Action Courier" started lying to the airline.. first they said they tried to deliver my bags yesterday morning, and then when I was talking face-to-face with the baggage manager, they told her that they were at my place at 7pm. Since I was outside feeding my cats at 7pm it's plenty obvious to me that no delivery service trucks even drove by. The only indication I have from "Action Courier" they there were at my house was a note on my door and a message on my cell phone at 8pm.
The Southwest Airlines baggage manager was cold and apologetic and sided with "Action Courier". I told her I didn't appreciate being made to deal with Southwest Airlines subcontractor, because I bought my ticket from SWA, and I gave my bags to SWA. I'm just one customer. They couldn't care less.

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Baggage Problems Missing baggage

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