[jimworcs]

Phx:
The issue of whether Chrisal was correct in using the word lie is a sideshow: if we want to get pedantic, one of the dictionary definitions is

to express what is false; convey a false impression

Under this definition, intent is not required. However, irrespective of the intent in the initial call, the subsequent dealings with Delta have been less than honest too.

This is one of those situations in which you are defending something which even the airline didn't try to defend. Furthermore, it appears that mars and I are agreeing... a rare occurance!

Maybe, just maybe, you have got this one wrong? Is it possible?

Welcome back anyway Phx, and good luck with the stand up on Wednesday.