[Silent Bob]

I'm in agreeance with PHX on this one. Though the airlines did say to the OP's g/f that they didn't need a visa, It was mentioned before by JR Orlando that maybe there was a communication error in how the OP's g/f might have asked about the visa, which would make sense in the answer she got. It's always been my belief since my brazil incident that we as passengers should look into our own travel requirements, nor does it hurt to check multiple sources rather than just accept one source. Did Delta make a mistake? Not exactly, but then again we don't know exactly what was asked nor do we know exactly what was said because this is from a 3rd person. He may have bought the ticket, but didn't do much to help research the visa.

But a refund was given and all is right with the world.