[Silent Bob]

Jim that quote you highlighted? It means nothing, because he wasn't even in newark to a) qualify as an oversold passenger and b) to volunteer his seat. That's the reason why airlines oversell their flights to begin with; because of the no show factor. I'm not saying I agree with overbooking, but I understand why they do it.

Second, a flight being oversold still means nothing due to the fact that the agents can ask for volunteers, and given the final tally, subtracting last minute cancellations, late runners, and misconnects, they may not even need them and thus no oversell. Now According to the OP they gave away vouchers to people who volunteered their seats, but unless he/she had friends and or family on that flight and were in communication with them, (a fact sorely missed and much needed in this complaint) how would they know others were given vouchers? I think we can say that the overselling point is rather moot, no?

I would think if the OP had flown on his original itinerary, and they misconnected, this complaint would be very different. Continental: Damned if they do, and damned if they don't.

Phx, did you really do stand up? I thought you were kidding about that.