[wkharris2001]

first of all i'm very sorry you've encountered such unhelpful agents. my brother is in the military and this is not normal of Delta to act this way towards active duty military. if you called reservations and they were unhelpful they should have been much more helpful. I used to work in Delta Reservations. they have a First Call Resolution guideline that allows for the waiver of the change fee, although difference in fare will apply when you rebook the ticket. I would try calling again, or if you just send me a private message i will be happy to document your tickets. I will need the ticket numbers that start with 006 or 012 they are 13 digits long. the agent you talk to on the phone or myself will need the name of your husbands commanding officer and their phone number to document the ticket. as well as when you use the tickets you will need to present a copy of the orders that prevented you from traveling when you check in at the airport. (and no i don't work for delta corporate offices i work in an airport i just read these boards for entertainment and occasionally try to help out a fellow traveler)

[jimworcs]

Are you sure you work for Delta WK? Did their induction training, teaching you how to be unresponsive, rude and threatening towards passengers not work?

[wkharris2001]

yes Jim, I'm sure I work for Delta....i was sick the day they had that class in training i guess?