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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Flights Canceled / Delayed / Overbooked Were you on a flight that was delayed, canceled, or overbooked?

Canceled / Delayed / Overbooked 4.5 hours delayed at FRA

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Feb 22, 2010, 8:56 PM

Cicero

Banned

Join Date: Jan 2010

Posts: 54

Quote:

Originally Posted by blake5377

Hey everybody...

So after 3 weeks, I finally got some response from Continental...
They mailed me a apology letter and only 4,000 bonus miles (4k doesn't help anything)!
What do you think? Should I get more then just this? Maybe more like 10K Miles would be much better. Think I should Re-Contact them?
What is your honest opinion?

My honest opinion is that you should take the 4000 miles and move on. Don't pay any attention to Mr Doofus Jimworcs. A retired hospital janitor like him has all the time but if you are a businessman, your time cannot be worth fighting for a few thousand more miles.

Last edited by Cicero; Feb 22, 2010 at 8:59 PM.

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Canceled / Delayed / Overbooked 4.5 hours delayed at FRA

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