Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Customer Service Spirit Airline NEVER AGAIN!

Tools...

Thread Tools

Display Modes

Apr 12, 2011, 7:29 AM

A320FAN

Airline Employee (NOT OFFICIAL REP)

Join Date: Jan 2011

Posts: 363

Quote:

Originally Posted by robertatlanta

I flew the family from Atlanta, To Cancun via Ft. Lauderdale. Everybody on this airline was rude and unprofessional. Especially in the home base Ft. Laurdadale. The people are unbelievable JERKS! EVERY leg of EVERY flight was LATE! Causing connection nightmare and rush. Baggage checker at Ft. Laudadale security was a Witch! After the ticket counter approved all of our personal carry ons, the spirit Witch just before security tried to make us go back and recheck! a democrat no less, Unbelievable how little attention is payed to hiring anyone with an inkling of common sense!
Oh by the time you get nickled and dimed to death. Delta is much cheaper!!! and certainly Airtran. I heard the same from every passenger
"screw this airline, NEVER again!!" Crappiest customer service EVER!!!!

What does being a Democrat have to do with the price ot tea in China?
I am a Democrat......

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools
Show Printable Version Email this Page
Display Modes
Switch to Linear Mode Switch to Hybrid Mode Threaded Mode

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Customer Service Keep up the Spirit (not the airline)	Skipper	Spirit Airlines Complaints	2	Sep 29, 2011 6:45 PM
Canceled / Delayed / Overbooked Spirit Airline is the worst.	flyingsucks	Spirit Airlines Complaints	9	Aug 7, 2009 1:28 PM
Baggage Problems Spirit is the worse Airline	gig77	Spirit Airlines Complaints	2	Feb 25, 2009 3:26 PM
Baggage Problems luggage delay Spirit is the worse airline	gig77	American Airlines Complaints	1	Feb 24, 2009 11:37 PM

All times are GMT. The time now is 6:55 AM.

Customer Service Spirit Airline NEVER AGAIN!

About Us

AirlineComplaints.org

Advertising