[mote-d]

This seems to be a problem with Indian airlines generally. i fly regularly between London and Bangkok and on my last trip had planes cancelled by both Kingfisher and Jet. Kingfisher were the worst - just simple things like making sure we were informed and there were staff on hand. Also the planes on the inter asia part of the flight are worse than a London bus, sometimes with no food or drinks or entertainment, and plastic seats. I have also had two trips with Jet, Mumbai to London, where the screesnwhere not working for the entire row - just like you had, except that on one flight they were even labelled as not working!